FAQs & Jewellery Care
Where are you based?
I live in Streatham in south London, but ship worldwide! Score!
Can I order a custom piece?
Unfortunately I don't offer custom products or offer designs for sale.
Can I feature you or your images in my magazine/blog/on social media?
Sure – but do send me an email first on firstname.lastname@example.org! If you’re working with an online or print publication and are after high-quality images just get in touch.
I have a really cool idea for a collaboration – is this the sort of thing you’d be interested in?
I love working with other designer-makers and indie businesses – so if there is an interesting project you have in mind, email me on email@example.com.
Can I change my delivery address once I’ve ordered?
I’m happy to change the delivery address until it’s been shipped. Keep in mind I only send the shipping email after your parcel is safely in the hands of Royal Mail, so even if you haven’t had confirmation yet it might already be on its way to you!
So if you’d like to change your address send me an email ASAP on firstname.lastname@example.org. I’m very quick at replying (confirmed iPhone addict!)
Can I add an extra item and get it shipped out in the same package?
Same as above – as long as it hasn’t been shipped I’m happy to add extra items and send it out in the same box to keep your postage costs down. Just get in touch at email@example.com.
What if my jewellery or pins break or get damaged?
I use only the highest quality materials to make my goods, but occasionally breakage can happen, or damaged items will slip through my checking process.
If your items are damaged or faulty then wing me an email on firstname.lastname@example.org, letting me know what has happened along with a picture. I will happily replace or repair any broken item within six months of purchase (as long as the fault is within the piece), with no quibbles.
I am unable to issue refunds of replacements for lost items, but do strongly recommend using locking pin backs if you plan to use a pin on a bag, coat or hat.